At One Direction IT, we strive to provide the highest quality IT training and digital services. To maintain transparency between the institute and our students/clients, we have established the following policy regarding refunds and cancellations.

We understand that circumstances may change. However, as an educational institute, our seats are limited. The following rules apply to course cancellations:

• Before Batch Starts: If a student requests to cancel their admission at least 7 days before the official class start date, a partial refund (excluding registration/processing fees) may be granted.
• After Batch Starts: No refund or admission cancellation requests will be accepted once the classes have officially commenced.
• Installment Payments: If a student is paying in installments, they are obligated to complete the full payment even if they choose to discontinue the course midway.

For our professional services, including Web Development, UI/UX Design, and Digital Marketing:

• Project Initiation: Advance payments made to initiate a project are non-refundable, as they cover the initial research, planning, and resource allocation.
• Service Delivery: Refunds are not applicable once the project work has reached the milestone stages or the final files/website have been delivered.
• Non-Delivery: A refund may only be considered if One Direction IT is unable to deliver the agreed-upon service within a reasonable extension of the deadline.

Our freelancing guidelines and mentorship are based on industry experience. Since "knowledge and time" are the primary products delivered in these sessions, fees for mentorship or specialized support programs are strictly non-refundable.

If a refund request is approved by the management, it will be processed through the original payment method (bKash, Nagad, Rocket, or Bank Transfer). Please note:

• Refund processing typically takes 7 to 10 working days.
• Transaction fees or gateway charges incurred during the initial payment are non-refundable.

In certain cases, if a student cannot attend a batch due to an emergency, they may request to transfer their admission to the next available batch. This request must be made in writing and is subject to approval by the management.

For any refund-related inquiries, please email us at info@onedirection.com.bd with your Payment Receipt and Student/Project ID.